ABSTRACT
The ultimate aim of organizations in the society is to enhance the conditions of man thereby increasing his general satisfaction abd happiness in life. The man in this sense can be the owner or founder of the organizations which can be business government or non-government charity organizations. He can as well be the beneficiary of the organizations Who be the beneficiary of the organizations who in this sense can be the patronizers of the business organizations, the recipients of charity organizations or the citizens who are in the main targets of government policies and programmes in terms of services. However as the case may be, the ultimate end of any organization, be it business, charity or governmental Agencies, is to increase the satisfaction and then the happiness of man on earth either in the form of profit derived from the business by the entrepreneur or utility derived the services of such business, charity or government organization. That being the case there should be an ending effort towards improving performance of this agencies or organizations for an improved productivity. If productivity is improved, the services and this ultimate end will be enhanced while the reverse will be the case of the productivity is rather decreasing due to poor productivity and services of cost.
TABLE OF CONTENT
TITLE………………………………………………………….i
APPROVAL……………………………………………………..ii
DEDICATION…………………………………………………..iii
ACKNOWLEDGEMENT………………………………………iv
ABSTRACT………………………………………………………vi
TABLE OF CONTENT…………………………………………vii
CHAPTER ONE…………………………………………………….1
- INTRODUCTION……………………………………………1
- BACKGROUND TO THE STUDY………………………..1
- STATEMENT OF THE PROBLEM……………………….4
- PURPOSE OF THE STUDY……………………………….6
- SIGNIFICANT OF THE STUDY………………………….7
- RESEARCH QUESTION………………………………….9
- SCOPE OF THE STUDY………………………………….9
CHAPTER TWO………………………………………………….12
- LITERATURE REVIEW………………………………….12
- INTRODUCTORY OVERVIEW AND DEFINITION…12
- HISTORY AND DEVELOPMENT OF PERSONNEL MANAGEMENT……………………………………………..16
- FUNCTIONS OF PERSONNEL MANAGEMENT……19
- IMPORTANCE OF PERSONNEL MANAGEMENT…..26
- PROBLEMS ASSOCIUATED WITH PERSONNEL MANAGEMENT……………………………………………28
- ORGANIZATIONAL EFFECTIVENESS………………29
CHAPTER THREE…………………………………………….31
- RESEARCH METHODOLOGY……………………….31
- DESIGN OF THE STUDY……………………………..31
- AREA OF THE STUDY………………………………….31
- POPULATION OF THE STUDY………………………..31
- SAMPLE SIZE AND SAMPLING TECHNIQUE………32
- INSTRUMENT FOR DATA COLLECTION……………..33
- VALIDATION OF THE INSTRUMENT…………………..34
- METHOD OF DATA ANALYSIS…..…………………..34
CHAPTER FOUR………………………………………………..36
- DATA PRESENTATION AND ANALYSIS…………….36
- DATA ANALYSIS………………………………………….36
- SUMMARY OF THE FINDINGS……………………….37
CHAPTER FIVE………………………………………………….48
- SUMMARY OF THE FINDINGS……………………….48
- CONCLUSION……………………………………………52
- RECOMMENDATIONS…………………………………54
REFERENCES…………………………………………………58
APPENDIX A…………………………………………………….59
APPENDIX B (QUESTIONNAIRES)………………………..60
CHAPTER ONE
- INTRODUCTION
1.1. BACKGOUND OF THE STUDY
In Enugu state, a critical observer can easily discover that all was no longer going well in terms of performance of civil servants in the state. This is obviously reflected in terms of social service or benefits people normally receive from the government via the civil servants. This is more pronounced since 1999 till date. In the state, civil servants go to work between 10 and 11 o’clock in the morning and leave offices early between 2:30 and 3:30pm. Even as they stay in the offices and attend to clients.
For those that are on seat, they look very unhappy and are therefore reluctant to attend to people that need their services. As it is in health ministry, so it is in other institutions like education, justice, judiciary etc. obviously in Enugu state things have really gone wrong and the civilization was really collapsing and future looks very bleak and gloomy. That being the case, the question is what could be the case and what should be done to improve the ugly development which maintest in poor productivity in the system.
Thus, the obvious answer to the above is that something is suspected to be wrong with the management especially the personnel management. This suspicious is so because it is responsible for the overall welfare and disciplining of staff. If critically examined, it will be discovered that workers are either not properly taking care of in terms of welfare and motivation or that the management is work in terms of disciplining of sstaff as appropriate.
The main objectives of their work is to find out how an effective personnel management can bring about a change in those attitudes of workers to their duties which inadvertently affect the overall growth and development of the society as they affect the productivity level in the public sector of our economy with the attendant consequencies of social deprivations. The method of data collection to be used are of two types. The primary and secondary system. The primary system is by questionnaire while the secondary approach is by books, periodicals, journals etc.
- BACKGROUND OF THE STUDY
There is a seemingly manifestation breakdown of order and standard in the civil institutions in Enugu state due to a perceived case of non-functioning of civil service in the state. As it is, civil service is the hob or substratum of the society upon which the foundation of our democracy and civil government rests. This seemingly breakdown manifesting in non-carrying out the function of civil service by the civil servants and the resultant effects of non-implementation of government programmes calls for an urgent enquiry and intervention.
For whatever problem any organization may have, personnel management is strategically positioned to address them, every other things being equal, be it the issue of lack of inadequate welfare or motivation, gross indiscipline or others arising from poor planning, staffing, organizing etc. this is so because of the duties naturally apportioned to it by management science According to Egbe (1993), personnel management is the planning, organizing, directing, controlling, development, compensation, integration, maintenance and separation of human resources to the end that individual, organization and societal objectives are accomplished.
It is against the background of accomplishing the basic societal, individual and organizational needs as they affect the civil service of Enugu state that this study is chosen and predicted on.
- STATEMENT OF THE PROBLEM
The Enugu state civil service especially since 1999 till date has been in shamble. There is a seemingly breakdown of civil service of Enugu state due to majority to the apparent lack of interest of civil servants. Workers in the system no longer pay attention to their duties. Many go to work late, dismiss earlier than the official hours while those who seem to be in the offices go about charity. This development has far reaching implications and bearing to productivity in that sector of the economy. Even though the depreciation in level of productivity cannot be quantified in terms of monetary or otherwise basis but can be measured in terms of loss of social benefits.
The consequencies is very over whelming giving the fact that civil service is the foundation of civil society and instrument of implementing government policies and programmes. It then means that the social benefits government policies and programmes are at abeyance, hence general frustration in the life of people. If it is to bee a private sector business, the effect will be very magnificent and obvious in the form of low productivity manifesting in financial losses. But in the public sector such as the civil service, the productivity is measured in terms of social benefits of government policies and programmes to the people.
Hence, the concern here is how to stop nor reduce this phenomenon of productivity in the civil service of Enugu state as manifest in the poor attitudes of civil servants to their duties and the consequences to the people. The problem here is general poor attitude of workers to the service off the state which they are employed to do, the effect to the people and the society in general and implication of personnel management to this scenario.
1.3. PURPOSE OF THE STUDY
The main objective of this study is to explore the possibility of using an effective personnel management mechanism to control or reduce the phinomena of low productivity in the civil service of any Enugu state.
THE SPECIFIC PURPOSE ARE:
There has been a very serious concern of public administrators and citizens over the rate of poor or inadequate social services to the people and resident of the state. In order to see that there is the rate of rich or adequate social services to the people and resident of the state, public administrators and citizens tried to examine how an effective personnel management can bring about changes in the attitude of workers to their duties which will bring adequate social services and overall growth and development to the society. To make sure that a civil servant come to work at a scheduled time, stay in the offices, attend to clients so that there will be adequate social services to the people and resident of the states and more also growth and development in the society. To make sure that workers are on sit, look happy and attend to people that need their services.
1.4. SIGNIFICANCE OF THE STUDY
This study is a very vital consequence and importance to humanity particularly the policy makers, owners of various business and organizations both of government and other known organizations no matter the adequacy of infrastructure, appropriateness of the environment; economic. Social, psychological and political dimension etc. that can operate successfully and meet the fundamental objectives without an efficient and effective well disciplined and motivated man power.
This invariable is a utipea without an effective personnel management. This is because it is management and indeed, thye personal management that identify, articulate and purpose to the management the necessary things inquired to make the workers perform effectively. It is as well the duty of these department to recommend their necessary rulkes and regulations including all necessary disciplinary measures in the case of misbehaviours. It also monitors the implementation of this factors which is one way or the other affect performance or either enhance performance or reduce it as the case may be.
Most importantly this study will assist the Enugu state government in particular, other government anf provate sector in general to check and increase the level of production in that sector as it will enable them th check the staff performance. Another important outcome of this study is the inculcation of good sense of value to both the management and the worlers which will gear towards the organizational unity courtesy of an effective personnel management. It will further aid and guide future researchers in the related field.
1.5. RESEARCH QUESTION
- How does the poor attitude to work by workers course ineffectiveness or inefficiency on the part of personnel management?
- What could be done to improve the attitude of personnel management and overall workers performance in an organization.
- Has the poor attitude of workers have any effect on productivity in Enugu state civil service and our society in general.
1.6. SCOPE OF THE STUDY
The scope of this study covers the two agency of south eastern part of Enugu starte civil service commission. Out of this agencies, two are non ministerial department, the civil service service commission and judicial service commission. The other three agencies cover the health, education and agriculture. The research covers 300 staff of the five agencies. The workers involved cover all cadres- the junior, middle management and top manegemtn from the agencies involved.
1.7. DEFINITION OF TERMS
The following terms are defined as they used in this study. Managemenbt is a group workers enhanced with the day to day administration of the organization through directing and controlling its activities.
Productivity: Measure of labour out put factor unit.
Labour: It refers to a large group of workers organized in the work place.
Personnel management: It is the planning, organizing, directing, control, maintenance ad separation of human resources to the end that individual, organization and social objectives are accomplished.
Workers: A group of people who work in different departments.
Effectiveness: This can be generally looked upon as the extent to which an organization realize its goals or objectives.
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