Airline reservation and ticketing in a commercial airline company is a
project work aimed at creating a system that will enable traveler’s book their
flight by making reservations. As the world is turning into a global village
with almost every aspect of human endavour getting computerized, the
aviation industries management is looking forward to making available their
flight reservations online.
This project research involves the design and implementation of an airline
reservations aimed at overcoming the undesirable problem associated with
the manual system. Here, we design a computer program that will
__ Replace the existing manual system.
__Enable travelers to make flight reservation
In this project, the implementation of the computerized system will be
carried out using Php-Mysql.
1.1 Background of the Study
Throughout commercial airline history, the timely movement of aircraft,
passengers and cargo has required the even more timely movement of
information. This was never truer than today, where information has become
not just an operational tool, but a competitive weapon. To capitalize on this
information, the technological revolution and the information society have
brought us a dazzling set of capabilities. But, they have also brought us a
bewildering array of options for services, costs, methods and products. Many
managers find themselves faced with too much of a good thing, too many
alternatives. But, airline today means business. Commerce and tourism are
the engines of economic development in today’s world. In Airline industry,
Airlines, airports, and even governments are competing against each other
for travel related income. Staying in front means making investments in
enhanced customer service tools, improved management awareness, quicker
access to operational information, etc.
All of the technology and service options, and the need to make rapid, well
informed decisions, means that many organizations are finding it
increasingly difficult, and expensive, to find and retain staff to meet the
demands. The effective use of Airline Information System can help solve
Multi-database system for seat reservation and ticketing is a very powerful
integrated computer-based system for managing the technical operations
activities of an airline, or aircraft fleet operator. The system can be used
worldwide by large and small companies operating many types of fixed and
The software designed will be used to collect, store, and analyze information
about seat reservation and ticketing within the industry.
1.2 Statement of the Problem
As aviation industry is expanding, a lot of airlines are coming up. The
passengers need to book for their flight tickets. The manual method of going
to their local offices to book for their flight ticket is becoming obsolete and
tasking. Flight schedule information needs to be publicized to passengers.
Hence the need for a wide range of publicity and enabling direct information
passage to the centers.
1.3 Aims and Objectives of the Study
In developing an airline seat reservation system, we will always keep in
mind to provide to the users the best usability, flexibility and security.
Therefore, we need to make the user interface very flexible and
understandable. Moreover, since the record updates is a database we need to
consider about security issues so that flight reservation information retrieval is
not interrupted. The new system is designed to take care of the following:
Create an online system for customers to view all domestic flights.
Create an online system for customers to view domestic flight
schedule and their flight rate.
Enable online flight reservations.
Give online access to passenger’s suggestions or complaint on flight
Showcase flight maintenance information to customers
Give passengers access to send their complaint about flight operations
Creates online news publication for flight operators accessible to
Makes available the number of flights operated by an airline.
Maintain a robust database for flight information management
1.4 Purpose of the Study
The main purpose is to design and implement an airline seat reservation
system. This system will also include flight schedule system and provides
facilities for confirming flight tickets.
1.5 Significance of the Study
In view of the rapid development of computer technology in virtually all
fields of operation and its use in relation to information management, it has
become important to look into the development of an seat reservation system
to meet up with demands of the present day society. Therefore, the
reservation booking helps so that management can obtain data regarding the
flight reservations at any time.
The project is aimed at designing, a new and better alternative system
to help the organization to: –
(a) Produce available operational reports when needed.
(b) Safeguard data and information in the system.
(c) Reduced workload in the present system.
(d) Keep accurate record on flight reservations
(e) Reduce time wasted in data processing.
1.6 Scope of the Study
This project work will cover all aspect of flight reservation, confirmation of
tickets, and flight schedule information. The project is a case study of Aero
Airlines Nig Ltd.
1.7 Constraints and Limitations
During the design of this work, much finance was required and owing to the
financial melt down globally, the research was limited by finance and hence
concentrated on the available materials within the locality.
It is assumed that all the information gathered is correct and the design of
the software was based on the data available.
1.9 Definition of Terms
FAAN – Federal Airport Authority of Nigeria
IATA – International Air Transport Association
ICAO – International Civil Aviation Organization
Black box – Black box in computer science is a unit whose internal structure
is unknown but whose function is documented.
Black box testing – Black box testing is where the tester is presented with
the specification of a component to be tested and uses this to derive the test
cases. This has the advantage that the tester need no information about the
code used in the component and need not understand its internal structure.
This is also a disadvantage in that knowledge of the code can aid in devising
tests which will thoroughly exercise the program.
MIS- Management Information System is the system that stores and retrieve
information and data, process them, and present them to the management as
information to be used in making decision.
MCS- Management Control system is a form of Information System used by
the management of an organization to analyze each application of
information system in terms of input, storage, processing and output.
Databases: A systematically arranged collection of computer data,
structured so that it can be automatically retrieved or manipulated. It is also
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