TABLE OF CONTENT
Title of page – – – – – – – – -i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgment – – – – – – – -iv
Table of Contents – – – – – – – -v
Abstracts – – – – – – – – -viii
CHAPTER ONE
1.0 Introduction – – – – – – – -1
- The background of the study – – – -1
- Statement of the problem – – – – -5
- Purpose of the study – – – – – -6
- Significance of the study – – – – -7
- Research questions – – – – – -8
- Scope of the study – – – – – -9
1.7 Definition of term – – – – – – -9
CHAPTER TWO
2.0 Literature Review of – – – – – -11
2.1 Causes of the poor recording in an office- -14
2.2 The important reasons to set up a good recording in an office – – – – – – – -15
2.3 The effect of poor recording in an office – -18
2.4 Ways to improve in recording in an office- -19
2.5 Types of recording in an office- – – -20
2.6 The possible ways of reducing poor recording in an office – – – – – – – -21
2.7 Summary of literature Review – – – -23
CHAPTER THREE
3.0 Research Methodology – – – – – -25
3.1 Design of the study – – – – – -25
3.2 Area of study – – – – – – – -26
3.3 Population of the study – – – – -26
3.4 Sample of the study – – – – – – -26
3.5 Instrument for data collection – – – -27
3.6 Validation of the instrument – – – -27
3.7 Distribution and retrieval of instruments – -27
3.8 Method of data analysis – – – – – -28
CHAPTER FOUR
Presentation and Analysis of Data
4.0 Data Presentation – – – – – – -29
4.1 Finding – – – – – – – -40
CHAPTER FIVE
5.0 Summary, Recommendation and Conclusion -42
5.1 Summary – – – – – – – -42
5.2 Recommendations – – – – – -43
5.3 Limitation of the study – – – – – -44
5.4 Conclusion – – – – – – – -45
5.5 Suggestion for further study – – – -47
Appendix – – – – – – – -48
Questionnaire – – – – – – -49
References – – – – – – – -65
LIST OF TABLES
- Table 1: Shows respondents views on research question 1 and 2
- Table II: Shows respondents views on research question 3 and 4
- Table III: Shows respondents views on research question 5 and 6
- Table IV: Shows respondents views on research question 7 and 8
ABSTRACT
This research investigation is about the management of employee grievances in the public corporations. However, this project focused on the management of employee grievances in Nigeria Railways Corporation, Bauchi State. The statement of the problem in this research is to investigate how employee’s needs arise in such organization and the consequence that emerge when these needs are not satisfied. It is assumed that when employee’s needs are not satisfied, grievances emerge and this situation in turn affects job satisfaction, production and service delivery therefore, this study falls under organizational behaviour. Research questions were formulated to guide the major activities of this project in terms of methodology. This study is descriptive and explanatory. Survey methods have been used to generate data for analysis. The major findings of this research reveals that the most significant source of employee’s grievances in Nigeria railway corporation is non implementation of contract of employment and new standard of rules and regulations are setup without due consultation with the employees. Among others, the employees salaries are inadequate. Based on these findings, it is now recommended that there is need to bridge the communication gap between the management and the employees. One of the major way of doing this is to avoid alteration in the employment contract without due consultation with the employees. Besides, employees should be properly motivated with adequate incentives packages and salaries. Conclusively therefore, employees should in the other hand put in their best in actualization the aims and objectives of Nigeria railway corporation. This is the shared understanding which will ensure relative industrial peace in Nigerian Public Corporations.
DISCLAIMER: All project works, files and documents posted on this website, eProjectTopics.com are the property/copyright of their respective owners. They are for research reference/guidance purposes only and some of the works may be crowd-sourced. Please don’t submit someone’s work as your own to avoid plagiarism and its consequences. Use it as a reference/citation/guidance purpose only and not copy the work word for word (verbatim). The paper should be used as a guide or framework for your own paper. The contents of this paper should be able to help you in generating new ideas and thoughts for your own study. eProjectTopics.com is a repository of research works where works are uploaded for research guidance. Our aim of providing this work is to help you eradicate the stress of going from one school library to another in search of research materials. This is a legal service because all tertiary institutions permit their students to read previous works, projects, books, articles, journals or papers while developing their own works. This is where the need for literature review comes in. “What a good artist understands is that nothing comes from nowhere. The paid subscription on eProjectTopics.com is a means by which the website is maintained to support Open Education. If you see your work posted here by any means, and you want it to be removed/credited, please contact us with the web address link to the work. We will reply to and honour every request. Please notice it may take up to 24 – 48 hours to process your request.
