TABLE OF CONTENTS
Title Page i
Approval Page ii
Dedication iii
Acknowledgement iv
Table of Content
Abstract
CHAPTER ONE
- INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Objectives of the study
1.4 Research Questions
1.5 Significance of the study
1.6 Scope of the study
1.7 Limitation of the study
1.8 Definition of terms
CHAPTER TWO
- Review of related literature
2.1 Introduction
2.2 Models and theories relevant to research questions.
2.3 current literatures based on the variables of research questions.
2.3.1 Cost of ownership and adoption of electronic banking.
2.3.2 The effect of inadequate infrastructure on the effective implementation of electronic banking.
2.3.3 Effect of poor orientation of electronic banking on the banking operation.
2.4 Summary of literature review.
Chapter three
- Research methodology.
- Research Design.
- Area of study.
- Population of the study.
- Sampling techniques and sample size.
- Sources of data collection.
- Instrument for data collection.
- Validity and reliability of the instrument.
- Distribution and retrieval of instrument for data collection.
- Method of data Analysis.
Chapter four
4.0 Data presentation and Analysis.
4.1 Introduction
4.2 Analysis of data
4.3 Discussion of findings.
Chapter five
5.0 Summary of findings, recommendation and conclusion
5.1 Summary of findings.
5.2 Conclusion
5.3 Recommendation.
5.4 Limitation of the study.
5.5 Suggestion for further research.
Reference
Appendix
ABSTRACT
The title of the project is the impact of electronic banking in commercial banking operations. Some of the objectives are to identify the impact of cost of ownership and adoption of electronic banking on the banking operation. To identify the effective implement of electronic banking operation and to ascertain the rate of anxiety and fear on the people towards electronic banking and to suggest reliable solution. The instrument used are primary and secondary source. Primary source data collected from direct observation, interview and questionnaire while secondary source data collected from internet magazines and textbook. The finding of this project are that electronic devices have improved the operations of commercial banks in two many ways and that the CBN assists the commercial banks in their operation as they have benefited from their favourable profit returns. Based on the recommendations and conclusions. The researcher recommended that the banks should liaise with the manufacturer so as to provide electronic banking devices that will suit their local environment and operations/ provision of infrastructures and also they should educate and re-education of staff.
CHAPTER ONE
INTRODUCTION
- BACKGROUND OF THE STUDY
The Nigeria banking industry has witnessed a lot of changes since the mid 1980 and this is reflected in the increased volume and complexity of banks operations increased innovations and varieties in production and service delivery. These developments have not only been technology drench but have influenced more technology advance.
Information technology which is the foundation of modern electronic banking through desktop computer and terminals provide the tools for delivery of new product and innovations characterized by ATM’s card dispensers, credit and cash card information is radically changing now banking is done all over the World. The volume and speed of banking transactions has improved tremendously as a reject of the growth of electronic banking which has created a lot of changes and business opportunities for banking institutions. What used to be termed electronic banking through information technology. The change in technology reflects on equivalent transformation of the use of the computer from automation of paper flow tom reduction in unit cest. The replacement of manual with computer processing today focus on electronic product and service delivery which has become the underlying ethos in today’s banking with a shift in adapting to a customers market. Electronic banking has created and unparalled wire economy. The transfer of money from point “A” to point “B” has resulted in turning the actual money into cable or regular telephone lines Aladsulu (1998).
Banks waste millions of naira on information. Technology investment and so as a result electronic banking is expensive but is well suited in Nigeria were transports, telecommunication and energy is still inefficient, hampering the movement of goods and services. Yet as much on internal factors like cost of adoption and ownership as on external ones like the availability of infrastructure such as telecommunication. Despite this poor service is still the bare on the banking industry characterized by centralization of decision making red tape bureaucracy etc. electronic banking and it is suppose to replace the customers file phenomena but still provides the basis of today’s banking. The file still travels the length and breath of the bank before decisions are made such poor delivery services has contributed to a lot of economic activities outside the bank Aragba Akpore (1999).
Most of “I.T” system and training are imported from overseas without consideration for the peculiarities of the local government. Hence, according to Njokanma (1999), at an international information technology. Work shop on how to service banking operations of financial institutions in the 21et century said that the essence of the workshop is to make their own contribution to it development hence the need to add values to the Nation by discouraging Nigerians from going abroad for such trainings which the series of workshop will offer.
IT is not considered as core business while it managers are treated as auxiliary staff rather than innovators.
Finally, the justification of huge investment in IT by the banking sector is yet to establish the much needed impact.
- STATEMENT OF THE PROBLEM
Banks since the inception of the use of electronic banking products in the late 1980’s have made their presence felt mush; these are as a result of problems associated with the use of electronic banking which includes
COST OF OWNERSHIP AND ADOPTION
Electronic banking is very expensive because it entails the acquisition of computers telecommunication gadgets. Banks spend a lot on these products because of the exchange rate between the naira and the dollar.
LACK OF INFRASTRUCTURE
Irregular source of power supply and unavailability of telecommunication system are hindrances to sources of electronic banking.
POOR ORIENTATION
So many people are still ignorant of the services and benefits available to them through the use of electronic banking products. The benefits include that it is fast, safe and reliable.
ANXIETY AND FEAR
This has to do with some peoples that anything that has to do with computers is evil and associated with that the bubble called the end time moves of satan. Also here is this general fear that the introduction of computers would displace them of their jobs.
- OBJECTIVES OF THE STUDY
The objectives of this study is to identify the impact of electronic banking since its inception on the provision of better and efficient services to bank customers. Hence the specific objectives includes
- To identify the impact of cot of ownership and adoption of electronic banking on the banking operation.
- To identify the effect of inadequate infrastructures on the effective implement of electron i.e. banking operation.
- To determine the rate of poor orientation on electronic banking and its effect on banks performance.
- To ascertain the rate of anxiety and fear on the people towards electronic banking and to suggest reliable solutions.
- RESEARCH QUESTION
- Does the cost of ownership and adoption of electronic banking affect the banking operations.
- Does inadequate infrastructure have any effect on the effective implementation of electronic banking.
- Does poor orientation of electronic banking has any effect on the banking operation
- Does anxiety and fear limit peoples utilization of electronic banking products.
- SIGNIFICANCE OF THE STUDY
it is hoped that the findings and recommendation of the study will include.
- IMPROVED CUSTOMER SERVICE
Electronic banking were enable banks provide new faster and better products and service to its customers thereby bringing up the banks to international levels and enhancing competition amongst the banks. This can take the form of funds transfer, signature verification in minute etc.
- RELIABILITY OF TRANSACTION
Electronic banking wire up to ensure accurate and timely transactional unlike when done manually which is prone to human errors which are necessary and costly at times.
- SAFETY
Electronic banking technology ensures safety of banks dealing with his customers unsafe banking practice can huge losses to the banks especially in the case of misrepresentation of account owners. The banking technology prevents its through its signature verification and authorized access into the computer system.
- REDUCES REDUNDANCY OF INFORMATION
Duplication of information which could lead to leakage of confidential information can be reduced by electronic banking technology preventing access to it through coding and entry pass word.
- REDUNDANCT OF STORAGE SPACE:
Electronic banking technology helps to reduce the use of files which are archaic thereby reducing storage space using files could lead to loss of vital information about customers through multiplication easy and authorized access of files and misplacement of important documents. This can be prevented through storage of information in diskettes hard disks and back-ups of important information.
- SCOPE OF THE STUDY
The scope of the research work will be limited to the Nigerian commercial banks, using diamond bank Enugu as a case of study.
- LIMITATIONS OF THE STUDY
A study this nature cannot be carried out without difficulties in the process. One major limitation we foresee is the problem of finance. A study of this nature would require the researchers moves around especially in the area of questionnaire distribution.
- DEFINITION OF TERMS
In a height technical topic of this nature it is necessary to define major operational terms so as to put the reader and the researcher in the same position. These terms include
AUTOMATED TELLER MACHINE (ATM): This is an
instrument through which electronic banking is carried out. It is a system to enhance growth of payment system.
UNINTERUPTED POWER SUPPLY (UPS): This is used to
provide temporary for about 45 minutes immediately power go off.
INFORMATION TECHNOLOGY (IT): This involve of
computers in providing human and business solutions.
SIGNATURE AND PRINTS VERIFICATION: This is the use
of computer to identify the authenticity of signatures and thumb prints.
ELECTRONIC CREDIT CARDDS: It is a financial
instrument which provides an unparallel opportunity to automate a large of transactions to enhance the operational efficiency and cost effectiveness and ultimately seen to be able to complete with notes and coins as medium of exchange.
SWIFT: This is an acronym of society for worldwide interbank financial telecommunication and it is network made up of computer based system located around the world and inner connected through telephone leased lines.
VSAT: It is a type of technology which has enable banks link up to their remote branches in for locations with their head office. This is facilitated through a satellite communication network.
LOCAL AREA NETWORK (LANS): They are computers and pheripheral devices close together linked by communication channels such as conial, or fibre optic cable LANS may be linked to other or network by a network gateway.
WIDE AREA NETWORK (WANS): They are country wide-web networks often using micro-web networks often using micro wave relays and satellites.
DISCLAIMER: All project works, files and documents posted on this website, eProjectTopics.com are the property/copyright of their respective owners. They are for research reference/guidance purposes only and some of the works may be crowd-sourced. Please don’t submit someone’s work as your own to avoid plagiarism and its consequences. Use it as a reference/citation/guidance purpose only and not copy the work word for word (verbatim). The paper should be used as a guide or framework for your own paper. The contents of this paper should be able to help you in generating new ideas and thoughts for your own study. eProjectTopics.com is a repository of research works where works are uploaded for research guidance. Our aim of providing this work is to help you eradicate the stress of going from one school library to another in search of research materials. This is a legal service because all tertiary institutions permit their students to read previous works, projects, books, articles, journals or papers while developing their own works. This is where the need for literature review comes in. “What a good artist understands is that nothing comes from nowhere. The paid subscription on eProjectTopics.com is a means by which the website is maintained to support Open Education. If you see your work posted here by any means, and you want it to be removed/credited, please contact us with the web address link to the work. We will reply to and honour every request. Please notice it may take up to 24 – 48 hours to process your request.
