ABSTRACT
This project writing is based on the importance of manpower training development in financial institution. A case study of All States Trust Bank.
Many financial institutions in Nigeria could not be able to create a good service for their customers due to inadequate manpower training and development needed for the job. Effective training and development is of immense benefit to every staff of an organization especially banks and this will help the to improve their skills, knowledge and change their behavior for better performance and improve bank customer relationship.
TABLE OF CONTENTS
TITLE PAGE——————————————————————-i
APPROVAL PAGE——————————————————————–ii
DEDICATION————————————————————————–iii
ACKNOWLEDGEMENT————————————————–iv
ABSTRACT——————————————————————————-v
TABLE OF CONTENTS————————————————————vi
CHAPTER ONE
- INTRODUCTION————————————————————-1
1.1 STATEMENT OF THE STUDY—————————————–6
- PURPOSE OF THE STUDY———————————————–7
- SIGNIFICANCE OF THE STUDY————————————–8
- STATEMENT OF HYPOTHESIS—————————————9
- SCOPE OF STUDY———————————————————–9
- DEFINITION OF TERMS————————————————10
CHAPTER TWO
- REVIEW OF RELATED LITERATURE—————————-15
2.1 DEFINITION AND MEANING OF TRAINING—————-15
- THE NEED FOR MANPOWER TRAINING DEVELOPMENT—-18
- EVALUATION OF TRAINING—————————————-21
- METHODS OF MANPOWER TRAINING————————-29
- THE PROBLEMS FACING MANPOWER TRAINING——-39
CHAPTER THREE
- RESEARCH DESIGN AND METHODOLOGY—————–54
3.1 SOURCES OF DATA——————————————————54
- PRIMARY DATA——————————————————-54
- SECONDARY DATA————————————————–56
- SAMPLE USED————————————————————–56
- METHOD OF INVESTIGATION————————————–58
CHAPTER FOUR
- DATA PRESENTATION AND ANALYSIS———————–59
- DATA ANALYSIS ———————————————————59
- DATA PRESENTATION AND INTERPRETATION ———60
- TEST OF HYPOTHESIS————————————————–78
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION————————————————————-84
- FINDINGS——————————————————————–84
- CONCLUSIONS————————————————————–86
- RECOMMENDATIONS————————————————–87
BIBLIOGRAPHY————————————————————90
APPENDIX I——————————————————————-92
CHAPTER ONE
1.0 INTRODUCTION
In every organization workers are considered very important and necessary for an organization to achieve its goods. However, to keep and maintain those workers, they should be trained and develop after and on. This work is primary centered on the need for manpower training in the light of the objective of the company.
Training according to Dale s. Beach (1984) should be seen as any activity which enable an employee, administrator or supervisor in acquiring and using the skills, knowledge and cause attitudes needed to do a job better and cause attitudes needed to do a job better and cause him /her to take more interest in the job and have a better understanding of his work..
The process of training and development is a continuous one. Employees who have not relieved adequate training before being assigned with responsibilities lack the necessary confidence with which to carry out the job. An employee should be helped to grow into more responsibility by systematic training and development. It is only then that the employee will feel confident to carry out the responsibilities of the job, because he believes he can do it his enthusiasm on the job increases. Employee who are not trained tend to stick to what they were taught the first time they took over the job. They are frightened of doing the job in a different way because something might go wrong which they cannot bear the risk.
At the 14th Annual General meeting of the Nigeria employers consultative Association held on Dec. 1970, chief Anthony Enaharo, the federal commissioner for labour comments on the role of employers in training the employees. He emphasized that the development of human resources cannot be entirely the concern of our nations’ educational institutions but also the responsibility of other institutions capable of performing training functions. Every enterprise whether public or private necessarily does consider on – the job training.
Furthermore, if employers display greater readiness than hope more rapidly to supplement the work of education and other training institutions. In Japan, before adequate public education institutions could be established private enterprises there had their own programmes to train skilled workers and technicians.
Nowadays, some organizations have not been able to identify the importance of manpower training. Among the worst offenders are the small manufacturing companies, contracting companies and the small shop keepers as long as the employees can be used to get the money. Such employers are not interested in training programmes for their employees, to them training is redundant. That attitude however is an unfortunate one which in the long run will cause harm to such companies. The question remains why do some organizations perform better than others?. In other words why is it that some organization have not been able to perform effectively? And why is it that despite the high cost involved in manpower training some still embark on training their employees? Also why is it that manpower training is rarely considered necessary in some company.
Training and development in Nigeria financial institutions have always constituted a major means of staff development in Nigerian banking industry. As banks continued to increase in number management realized for the full utilization of their indigenous employees or workers. Hence if financial institutions were continue to be efficient, they would have to train the local staff and few bright Nigerians.
Basically, the importance of human resources in an organization cannot be over emphasized. Every organization depend more on this resources for attainment of its objectives. This objectives cannot be achieved unless the organization is made up of employees who have skills, knowledge and abilities but in long run they may find it very difficult to cope with their job due to many factors such as organizational changes, job changes, technology changes and so on.
Based on this, management therefore involved manpower training and development as on of its various activities. Experience has shown that many employees have failed in organization because their need for training was not identified or provided for as an indispensable part of management functions. However employees are not just trained for their own benefits only but the organization stands to gain from them. The manpower training programme is a very important activity management cannot afford to miss it because of its various objective.
A lot of reasons explain why organization carry out manpower training. These include:
- To improve the quality of standard
- To improve the quality of output
- To maximize the cost waste and equipment maintenance
- To minimize the number and cost of accident.
- To prevent turnover absentism and increase employees satisfaction
- To prevent obsolesce considering the benefit of manpower training as mentioned above.
One is forced to say that manpower training is indispensable. A substainment amount of money is needed for this programme but it is regarded as money well invested because of its various benefits.
Infact, the importance of manpower training cannot be over emphasized. It plays a large part in determining the effectiveness and efficiency of the organization.
1.1 STATEMENT OF PROBLEMS
In every organization, workers are considered very important and necessary for an organization to achieve its goals. However to keep and maintain these workers they should be trained and developed often and on. This research is control on the need for manpower training in the light of the objective of the company.
Nowadays, some organizations have not been able to identify the importance of manpower training. Now, the question is why do some organization perform better than others? In other word, why is it that some organizations have not been able to perform effectively and efficiently? Why is it that others despite the high cost involved in manpower training still embark on training their employees? Or why is it that manpower’s is rarely considered necessary in some organization.
In trying to answer these question, it then become very important to determine the following:
- Identification of potential training needs of existing jobs.
- Identification of individual training needs
- Identification of individual per performance level.
- Determination of expenditure of resources on training and benefits expect in future.
- Identification of post training programme with respect to the training objective.
Hopeful, a study in this regard in the institution would throw
more light on the issues involved in manpower training in other financial institutions that operates in Nigeria.
- OBJECTIVE OF THE STUDY
Following the problem already stated above it is the objective of this research to determine the following:
- To determine the training exercise on the employee in the financial institution.
- To ascertain the category of employees who benefited and how often they benefit from manpower training programme.
- To assess the performance of employees who have been trained.
- To determine the factors that influence or militate against effective manpower training programme.
- To find out whether employees are encourage to attend these training programme and ways they are been encouraged.
Finally, the researcher will not fail to offer recommendation that would be useful for organization in planning and execution of manpower training programmes.
1.3 SIGNIFICANCE OF THE STUDY
For manpower training programme to be effective its objectives, benefits and process must be clearly understood from a utilitarian stand point. Therefore, if properly done, it will be used as a means of increasing effectiveness and efficiency of workers for attainment of the organizational goals.
Thus, the following and recommendation to be made from this
sturdy will be very useful to the student of accounting and others in the related field who would head personnel department of various organization.
1.4 STATEMENT OF HYPOTHESIS
In pursuance of the study, the following hypothesis were made:
- Ho: Training the employees has not minimized unnecessary mistakes during performance of duty.
Hi: Training the employees has minimized unnecessary mistakes during performance of duty.
- Ho: Effectiveness and efficiency of the organization is not being determined by manpower training.
Hi: Effectiveness and efficiency of he organization is determined by manpower training.
1.5 SCOPE AND LIMITATION OF THE STUDY
SCOPE: The scope of this study cover all areas of manpower training in financial institution. Dealing very well at the objective methods and plans involved in this programme.
LIMITATION: In carrying out this research, the researcher encountered numerous problem. It is the intention of the researcher to mention just few problems that affected this research work.
Finance – was the greatest problem the researcher encountered in writing this research. So it becomes necessary for the researcher to limit her spending in the project to the size her meager pursue.
Time – time has been a notable factor that affected this research. The research is one of the curses that need equal attention of the researcher. The researcher also tried as much as possible to create cordial relationship in other not to affect other courses.
1.6 DEFINITION OF TERMS
ORGANIZATION
An organization is an economic establishment set up with the aim of maximizing profit. An organization is made up of different department and these department carried out different activities in the organization. An organization is made up of different form, it may be a production organization or financial organization. For an organization to achieve its goals, the organization must consider his workers important and necessary.
PRODUCTIVITY
A measurement of the efficiency of production is a ratio of output to input (e.g. 10 units per man hour). The survival or failure of an organization depend on employees, productivity is not something organization can easily achieve without undertaken training.
TRAINING
The systematic process of uttering the behavior of employee to increase organizational goal. Training can also be defined as the organizational procedure by which people learn knowledge or skills for a definite purpose. From this definition one can distinguish training from education.
Training are of different types; we have jobs training and in Ebor training. Job training is the most common training method used by some organization. This is the type of training an employee receives while performing the job. He is allowed to carry out the job while somebody is showing him how to do the job step by step.
EVALUATION
The weighing of an individual fitness for a job is in term of the job duties or requirement from the organizational point of view. Evaluation is concerned with determining changes in skill, knowledge and attitudes which have been placed as a result of training.
ATTITUDE
This is a mental and physical fitness state of readiness organized through experience, exerting a directive or dynamic influences upon the individual’s response to all objects and situation with which it is related.
Effectiveness – This means making a strong or pleasing impression. It also means doing the right or the power to have a noticeable or desired effect. The growth of any organization depend on how the employees are doing there job. If the job is being done effectively the organization will grow well but if not, it will not develop it is the duties of the managers to make sure that the employees is doing their job effectively.
Manpower – According to Oxford Advanced Learner’s working or available for work. This is the number of workmen needed for a certain type of work. These include all employees in an organization from chief executive officer down.
In Nigeria today many organization like using manpower in doing their job because it minimize the cost, waste and maintenance of equipment in the organization and also minimize the number and cost of accident in the organization.
Infact, the importance of manpower cannot be overemphasized. It plays a large part in determining the effectiveness and efficiency of the organization.
Development – According to Advanced Learner’s Dictionary it means the action or process of trying to have more advanced political and economic system. It deals with the activities undertaken to expose an employee to perform additional duties and assume positions of importance in the organizational hierarchy. For every organization to stand firm the organization must start from the development stage because without this the employees will not be expose in doing better job if the jobs is not well done the organization will not be developed.
DISCLAIMER: All project works, files and documents posted on this website, eProjectTopics.com are the property/copyright of their respective owners. They are for research reference/guidance purposes only and some of the works may be crowd-sourced. Please don’t submit someone’s work as your own to avoid plagiarism and its consequences. Use it as a reference/citation/guidance purpose only and not copy the work word for word (verbatim). The paper should be used as a guide or framework for your own paper. The contents of this paper should be able to help you in generating new ideas and thoughts for your own study. eProjectTopics.com is a repository of research works where works are uploaded for research guidance. Our aim of providing this work is to help you eradicate the stress of going from one school library to another in search of research materials. This is a legal service because all tertiary institutions permit their students to read previous works, projects, books, articles, journals or papers while developing their own works. This is where the need for literature review comes in. “What a good artist understands is that nothing comes from nowhere. The paid subscription on eProjectTopics.com is a means by which the website is maintained to support Open Education. If you see your work posted here by any means, and you want it to be removed/credited, please contact us with the web address link to the work. We will reply to and honour every request. Please notice it may take up to 24 – 48 hours to process your request.
