TABLE OF CONTENTS
TITLE PAGE………………………………………….…………..i
APPROVAL PAGE………………………………………………..ii
DEDICATION………………………………………….…………iii
ACKNOWLEDGEMENT…………………………………………iv
TABLE OF CONTENTS………………………………………….v
ABSTRACT…………………………………………………………ix
CHAPTER ONE……………………………………….………….1
- INTRODUCTION………………………………….………..1
- BACKGROUND OF THE STUDY……………………….1
- STATEMENT OF PROBLEM………………………………3
- PURPOSE OF THE STUDY…………………………………5
- SIGNIFICANT OF THE STUDY……………………………5
- RESEARCH QUESTION……………………………………6
- SCOPE OF THE STUDY……………………………………7
- DEFINITION OF TERM……………………………………7
CHAPTER TWO………………………………………………….10
2.1. LITERATURE REVIEW…………………………………….10
2.2. THEORIES RELEVANT TO THE RESEARCH…………11
2.3. CURRENT LITERATURE BASED ON VARIANCE…….27
2.4. SUMMARY OF LITERATURE REVIEW…………………31
CHAPTER THREE………………………………………………32
3.0 METHODOLOGY……………………………………………..32
3.1. DESIGN OF THE STUDY………………………………….32
3.2. AREA OF THE STUDY………………………………………32
3.3. POPULATION…………………………………………………33
3.4. SAMPLE OF THE STUDY………………………………….33
3.5. SOUECES OF DATA………………………………………..35
3.6. INSTRUMENTS USED FOR DATA COLLECTION……35
3.7. VALIDATION OF THE INSTRUMENT……………………36
3.8. DISTRIBUTION AND RETRIEVAL OF INSTRUMENT..36
3.9. METHOD OF DATA ANALYSIS…………………………..37
CHAPTER FOUR………………………………………………..39
4.0. INTRODUCTION…………………………………………….39
4.1. PRESENTATION AND INTERPRETATION OF DATA..40
4.2. FINDINGS OF THE HYPOTHESIS……………………….48
4.3. DISCUSSION PERTAINING TO RESEARCH QUESTION………………………………………………………..50
CHAPTER FIVE…………………………………………………52
5.0. SUMMARY, CONCLUSION AND RECOMMENDATION…..52
5.1. SUMMARY OF FINDINGS………………………………..52
5.2. CONCLUSION………………………………………………54
5.3. RECOMMENDATION……………………………………..56
5.4. LIMITATION OF THE STUDY……………………………57
5.5. SUGGESTION FOR FURTHER RESEARCH WORK…59
REFERENCES……………………………………………………..60
APPENDIX…………………………………..……………………..61
QUESTIONNAIRE………………………………………………..62
ABSTRACT
This research was conducted to find out how automation computer technology have gone a long way in assisting the overall growth of new generation banks particularly Diamond Bank. Questionnaires were administered to randomly chosen staff, customers to sample their opinions on the effect of technology acquisition on the quality of services rendered to them by the effected Bank. Diamond Bank. The banks public relation manager as well as the marketing manager were interviewed and a lot of information relating to service efficiency, customers enactment were obtained. I made a concerted effort, which led to the successful obtainment of the number of the Bank’s customers before the automation and computer acquisition and what the figure became after the acquisition. Profit figure and overhead costs, after the acquisition, profit figure and overhead costs, after introduction and acquisition were obtained. The method of simple percentage was used to analyze the data collected from the questionnaire and the spearmans correlation coefficient was used to test the impact of computer technology on the overall growth of new generation bank’s practically Diamond Bank. It was found out that the quality of automation introduces and the standard and quality of computer network in use was such that guaranteed speedy and efficient in services and transaction. The rank correlation obtained show that computer technology both have a tremendous impact to the growth of firms that acquired them. The conclusion is therefore that it leads to tremendous growth of the banks that apply them or put it into use. They guarantee speed efficiency and high productivity which gives room to the maximization of profits. My recommendation is that commercial banks who are still operating manually and have not yet introduced the use of the system should do so without delay and to avoid the waste of resources that could have been used elsewhere profitably.
CHAPTER ONE
- INTRODUCTION
- BACKGROUND OF THE STUDY
The monotony and the drudgery to which workers were subjected in industries as a result of manual division of labour in the early eighteen century disappeared with the introduction of automation.
Ever since mankind have been performing their roles in the industries with tremendous relief using the benefit or automation and machinery to increase output in the industries especially in the nineteen centuries.
A great deal of time has been saved in the industries while efficiency and output have been reassured introduction. Until recently the use of computer technology in service industries which have relieved so many bank and insurance staff of their desk position have brought in greater efficiency, more output, time consciousness and fraud proof programs. Computers are also increasingly used in solving problems that relate to business, science engineering education and all facts of human endeavor. Problems experienced in data processing also lead to the development of computers.
Computers have also been criticized by researchers and management staff in manufacturing and service industries it is alleyed that computers enormous powers, which can be used constructively and destructively, information processes by computer is organized and formalized in a manner in which many people dislike and find alien.
However, in spite of the criticism on computer, it has made a great deal of impact on the growth of commercial Bank particularly Diamond Bank. The computer Network introduced by Diamond Bank in most of its branches nation-wide enables their customers to avoid the risk of carrying cash in their business transaction as the system enable them to draw cash from any part of the country where the computers on-line system, the flex cube system have been introduced by many of the nation’s leading bank and the benefits are tremendous. Ability to draw cash from any of the Diamond’s bank branches irrespective of where one’s account is maintaining has to draw more customers to the bank.
The Bank’s deposit level and interest earning capacity with the Central Bank of Nigeria has increased. The introduction of wide range of automation and various computer appliances by diamond bank has brought mixed blood of speed, accuracy and professionalism in the bank service offered by diamond bank.
- STATEMENT OF THE PROBLEM
Automation and computer technology were introduced and accepted for solving problems that related to business, science, engineering, education and all facts of human endeavor.
The more existence of automation and computer technology are not sufficient condition for the fulfillment of the purpose for which they were established.
Quite an insignificant analytical work has been carried out to assess the economic contribution of Diamond Bank in Onitsha, Anambra state Nigeria.
In arriving at this objectives a sound understanding of its impact and a periodic quantitative approval of the performance of automation and computer technology on the overall growth of new generation Banks particularly Diamond Bank Onitsha is required.
It is strongly anticipated that the outcome of the research work can lead to further improvement in the automation-computer application strategies and facilities better planning for return purposes.
All said and done, the problem of this study therefore is centered on highlighting the positive impact of automation-introduction and acquisition of superior computer technology on the overgrowth of reference to Diamond Bank Onitsha with a view of affecting additional improvement of the objective.
- PURPOSE OF THE STUDY
The purpose or aim of this study is as follows:
- To identify the impact of computer technology on the new generation bank.
- To rationalize the introduction of computer technology in banks.
- To determine the problems encountered by banks in the introduction of computer technology.
- To profer solutions to the problems.
- SIGNIFICANCE OF THE STUDY
The study is not only important but of emormous interest because quite a substantial sum is spent by commercial banks and firms on the acquisition of automation and computer technology and if the effect on services and profitability is negative or unfavorable, the company will either withdraw from the uses of automation and computer technology or improve upon it. But if it is positive or favourable, it will provide up to date information concerning the performance of the bank which no doubt will lead to increase in efficiency and productivity.
This study will be of immense benefit to commercial bank particularly the new generation ones as they will be able to find out if computer technology as part of the total services, improvement efforts is beneficial to them or not.
It may also be of value and benefit to computers-manufacturing firms and distributors, experts and scientist as well as practitioners who thrive in the free society and economy and much dependent on automation and computer technology for growth and survival.
- RESEARCH QUESTION
- What impact has computer technology to the new generation bank.?
- What are the problem imposed by the introduction of computer technology?
- Has the introduction of computer technology solved the problem of new generation banks?
- Has the introduction of computer technology in the bank be rationed?
- SCOPE OF THE STUDY
This study is specifically limited to Anambra state. Time and financial constraint were limiting factors to a more detailed work. Uncooperative disposition by some staff and customers of Diamond Bank Onitsha 9individual and corporate) were also limiting factors to a persuasion and patience were exercised to get the required information from them. All said and done, the data collected and analyzed were sufficient to make the findings reliable.
- DEFINITION OF TERMS
- AUTOMATION: This is the name that is given to an automatic system of working. It is also the substitution of mechanical power to that men employed manually.
- COMPUTER: A device that accepts data fed into it, it stores it and reproduce the same data when manipulated it communicates with other computer devices and human beings.
- HARDWARE: These are physical functional areas of the computer items. Here are the input and output devices, central processing unit and auxiliary storage devices.
- SOFTWARE: These are programs and logical instructions, which tell the computer what to do.
- COMPUTER PROGRAMME: These are coded instructions written by an application program that tell the computer how to present data.
- CENTRAL PROCESING UNIT: This is the principal unit of a computer designed to perform calculations and to perform various parts of the computer system.
- CHIPS: A small silicon chip with printed electrical
- CIRCUIT: A computer part of an electrical current.
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